REMS Support

Need help with REMS? Write to us at team@remsbeauty.ca. Please tell us the email address of your REMS account and what you were doing when the problem happened.

Common questions

I didn't receive my 6-digit code. Codes are sent from team@remsbeauty.ca and arrive within a minute. Check your spam or promotions folder. Still nothing? Go back and ask for a new code, and make sure the email address is spelled correctly.

I forgot my password. On the sign-in screen, tap "Forgot password?". We email you a 6-digit code; enter it in the app and choose a new password.

How do I delete my account? In the app: Settings → Your data → Delete my account. This permanently deletes your account, your skin profile, your routines, your photos and everything else linked to it. You can also ask us by email. See Delete your account.

How do I get a copy of my data? In the app: Settings → Your data → Export all my data.

How do I report or block someone? Open the member's profile, tap the menu, then "Report this member" or "Block". You can also report a routine, a product impression or a comment from its own menu. Reports go to our team, and blocked members can no longer see you or contact you. You can review the people you have blocked in Settings → Blocked users.

Is REMS medical advice? No. REMS is a decision-support tool based on ingredient science. It does not diagnose or treat any condition. Read the Medical Disclaimer.

Why can't I buy a product in Canada? Some products are only sold by retailers that don't ship to Canada yet. You can still see their score, use them in your routine and compare them.

Privacy

Read our Privacy Policy and Terms of Use. For any request about your personal information, write to team@remsbeauty.ca.